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Owned and operated by Luxe Inspired Living, our team is ready to answer questions about hot tubs, saunas, gazebos, and more.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. Larger items like hot tubs, gazebos, and barrel saunas may require freight delivery, and our team will keep you updated on timing throughout the process.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your delivery status. If you ordered a freight item such as a cabana or outdoor kitchen, our logistics team will coordinate a delivery window directly with you.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not the right fit for your outdoor space, please refer to our Return Policy page for full details on eligibility and the return process.
Can I exchange an item for a different model or size?
We are happy to help with exchanges on eligible products within our return window. Contact our team with your order number and the item you would like instead, and we will walk you through the next steps.
How do I choose the right hot tub or sauna for my space?
Consider your available patio or deck area, seating capacity, and any specific features like jet configurations or wood type for barrel saunas. Our team can help you compare models and find the best match for your backyard layout.
Do your gazebos and greenhouses require professional assembly?
Most of our gazebos and greenhouses are designed with detailed instructions for at-home assembly, though some larger structures benefit from a helping hand. Feel free to contact us before purchasing so we can walk you through what to expect for a specific model.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI)
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
30-Day Returns
Not the right fit for your space? Our return window gives you time to decide with confidence.
